Customer Service Representative (Birmingham, U.K.)

Summary

We currently have an opportunity for a results-oriented Customer Service Representative in our Regional facility located in Walsall.   As the Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.

Primary Responsibilities

  • Customer’s primary contact for requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally. 
  • Increases sales through suggestive selling, warm calling, and keeping customers informed of new products.
  • Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.
  • Analyzes transactions, adjusts errors, and creates return authorizations.
  • Has knowledge of product line, delivery times, and can read detailed manufacturer prints.
  • Expedites product, on behalf of customer, within internal supply chain.
  • Occasionally enters warehouse to verify inventory quantity/type to assist customer.
  • Coordinates with other regional sales centers to satisfy customer’s order.
  • Gathering/requesting and submitting documentation required by customer.
  • Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.

Knowledge and Skill Requirement

  • 5+ years experience in a Customer Service Position.
  • Knowledge of the Hydraulics distribution industry is an advantage.
  • Proficient in the use of computers.
  • Knowledge of Microsoft Office products.

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