Summary
Looking for a Help desk Intern technician to provide fast and useful technical assistance on Brennan computer systems. You will answer queries on basic technical issues and offer advice to solve them. IT Help desk Intern technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Primary Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Qualifications
- Ability to work in-office 32-40 hours per week during Summer 2023
- Knowledge of Microsoft Office products
- Strong decision making and analytical abilities
Brennan Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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